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Review 5/13/2011
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I can't see how this company is rated A+ when out of 50 reviews it only received two stars. I called Vizio and was told to purchase a new antenna and I did. With the new antenna I still had dropped channels and bad reception so I called again. This time a tech walked me through some steps that were suppose to resolve the problem, this didn't work either. I called a fourth this time a level 2 person told me to return the tv at my expense for repairs since it was over 90 days old. The tv is 140 days old and I explained that I had been taking care of a terminally ill sister and only had time to contact some one about the tv after her death. They still told me that I would have to return it for repairs at my expense even though I have a one year warranty. I am suppose to ship the tv from Illinois to California at my expense.
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Business's response - on 7/21/2011
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Dear Janice, We are sorry to hear that you have had an unsatisfactory experience with VIZIO. We have attempted to contact you in regards to your review but have been unsuccessful. A message has been sent to you with contact information for VIZIO. If you would still like to discuss your review please contact us and we would be happy to speak with you. Sincerely, Anna V. VIZIO Inc.
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